Returns & Refunds

This policy applies to professional service fees listed on scrollly.pro for engagements delivered remotely or on-site in Singapore unless superseded by a master services agreement.

Clients may cancel within 14 days of payment for a scheduled engagement that has not yet started, receiving a full refund of fees paid for that engagement.

If work has commenced with written approval (including kickoff notes), fees for completed milestones are non-refundable. Remaining prepaid amounts can be credited toward future work or refunded within 30 days at our discretion.

Third-party expenses (travel booked, software licenses purchased on your behalf) and rush fees explicitly agreed in writing are non-refundable once incurred.

Email hello@scrollly.pro with invoice number, engagement name, and reason for cancellation. We respond within five business days with a resolution or request for clarification.

Approved refunds are processed within 14 business days to the original payment method where possible; otherwise we coordinate an acceptable alternative.

Nothing in this policy limits rights you may have under the Consumer Protection (Fair Trading) Act or other applicable Singapore law. For disputes, contact hello@scrollly.pro or +65 6235 8585. For questions about these policies, contact hello@scrollly.pro or write to 304 Orchard Road #03-43, Lucky Plaza, Singapore 238863.